Shipping, returns and refunds

Where we ship and what it costs

Geek Matter LLC ships within the US and internationally using USPS. Free US shipping is available on orders over $35. The threshold shown at checkout applies and may change. International buyers pay shipping and all customs and import fees. Sales tax is charged at checkout.

Local pickup is not available.

Processing time

Processing before shipment depends on stock and printing time: made-to-order items, including swords, ship in 3-5 business days; other items ship in 1-3 business days. Processing time is separate from delivery time.

The 7-day return rule

Returns must be requested within 7 days after delivery. Items bought through the website, including made-to-order items, are refundable under this rule if they have not been damaged by the customer. Rough handling or misuse after delivery is not covered, and customer-caused breakage does not qualify for a free replacement.

Custom projects that start from a customer's idea are non-refundable. These policies do not limit rights that applicable law requires.

Returning an item

Request a return through the website contact form, by emailing maingeek@geek-matter.com, or by calling 754-800-5595 within 7 days after delivery. Returns are by mail only, never in person. We provide the return address and mailing instructions privately; the 7-day deadline is for requesting the return, not for its arrival back to us.

The customer pays return shipping, including for larger items. We may choose to cover return shipping for small items.

Shipping damage and print defects

If an item arrives damaged or broken, contact maingeek@geek-matter.com. We replace it or refund it based on your preference.

For defects caused by our printing, we replace the item. A refund is a last resort, such as when a replacement is not possible.

Refund details

Original shipping charges are not refunded on normal returns, but are covered for shipping damage and print defects.

We issue approved refunds to the original payment method within 3 business days after the return arrives or a damage/defect claim is approved. Banks may take 5-10 business days to show the refund.